PRIVACY POLICY [updated 2/26]
This following document sets forth the Privacy Policy for the entity and our website.
This policy explains how REALTY PROFESSIONAL collects, uses, discloses, stores and manages personal information in our sales, property management, leasing and other such related business activities. It is intended to help us meet our obligations under the Privacy Act 1988.
What personal information we collect and hold
The personal information we collect depends on how you interact with us.
It may include [but not be limited to]:
• Identity and contact details [name, phone number, email address, residential address, date of birth]
• Identification details when required [driver licence or passport details for tenancy applications or identity verification]
• Property related information [property enquiries, inspection attendance, appraisals, leasing and tenancy history]
• Financial information relevant to a transaction or tenancy [rental payments/arrears history, bank details for payments, bond details, proof of income]
• Communication records [emails, calls, texts, notes of conversations]
• Online and device information when you use our website [IP address, cookies, page visits, enquiry forms]
Collection of your personal information
We collect personal information:
• Directly from you [in person at open homes/inspections, by phone, email, SMS, website forms, rental applications, or when you meet with our team]
• From third parties you authorise or where permitted by law [landlords, tenants, referees, previous agents, service providers, identity verification services, tenancy databases, government registers, credit reporting bodies where applicable]
• Automatically through our website and digital systems [cookies/analytics and server logs]
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Realty Professional takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We may disclose personal information [only where reasonably necessary] to:
• Sellers, buyers, landlords, tenants and their authorised representatives [solicitors, conveyancers, financial advisers]
• Service providers engaged in connection with a property or tenancy [trades, building/pest inspectors, valuers, insurers, strata managers, photographers]
• Technology and platform providers we use to run our business [CRM, trust accounting, inspection sign-in, email/SMS providers, website hosting/analytics]
• Tenancy databases and screening/verification services [where applicable and in accordance with law]
• Government, regulatory and law enforcement bodies where required or authorised by law [NSW Fair Trading, NCAT, NSW Police]
We do not sell personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Why we collect, use and disclose personal information
We collect, use and disclose personal information for purposes including:
• Providing our real estate services [sales, leasing, property management and related areas]
• Facilitating inspections and property access [including security and audits]
• Responding to enquiries and sending requested information [brochures, contracts, listings, appraisal requests]
• Processing tenancy applications, managing tenancies, arranging repairs/maintenance and meeting legislative requirements.
• Communicating with you about properties, appointments and service updates.
• Operating our business systems, record keeping, accounts and compliance obligations [trust accounting, identity verification, dispute resolution]
• Direct marketing where permitted [property alerts, newsletters, market updates] options to unsubscribe from such services are available
If you do not provide the information we request, we may be unable to provide you with some or all services [an example would be that we may not be able to process a tenancy application, arrange access, or provide requested information]
We try to avoid collecting sensitive information unless it is reasonably necessary for our functions and activities, or required/authorised by law, or you consent.
Direct marketing and opting out
We may use your contact details to send marketing or property-related updates where permitted by law. You can opt out at any time by using the unsubscribe link [where available] replying STOP, or contacting us. We will action opt-out requests as soon as reasonably practicable.
Overseas disclosures
Some of our IT and cloud service providers may store or process information on servers located outside Australia, or allow access from overseas locations as part of their support operations. Where practicable we take reasonable steps to ensure that overseas recipients handle personal information in a way that is consistent with the APPs.
Security, retention and destruction
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes access controls, password protection, role-based permissions, and secure storage of physical files. We keep personal information only for as long as it is required for our business functions and legal obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.
Complaints
If you have a complaint about how we handle personal information, please contact us. We will acknowledge and investigate your complaint and respond as soon as reasonably practicable.
Data breaches
We maintain a Data Breach Response Plan and will respond to suspected or confirmed data breaches promptly. Where required, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.
Changes to this Privacy Policy
Realty Professional reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Realty Professional reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Our Details: BRENLYN INVESTMENT T/as REALTY PROFESSIONAL
19 Rowe ST Eastwood NSW 2122
P: (02) 9804 0200
E: info@realtyprofessional.com.au
W:realtyprofessional.com.au
Our Privacy Officer is the Licensee-in-Charge.